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I have been wearing Easy Spirit shoes for decades, so, I can tell you the shoes are great, especially for very wide feet! BUT! The incredibly easy process to exchange shoes is the BEST ever. I loved how I could just take the box of shoes.... no wrapping, no label to wait for... and go to the local FedEx store. They scanned my email about the return of one pair, took the shoes, I got an immediate credit for retuning the shoe. Plus, because I was exchanging, that completed process automatically triggered the shipping of my requested exchange! The credit instantly applied to the exchange pair and I got my exchange pair within a couple days. Just amazing.