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I called you when I needed to get a larger size for the shoes I ordered. I found the directions on how to mail them back confusing so I called and got a customer service representative. She was very helpful. Her instructions were right on and the recommended size increase was perfect! I am very pleased with the shoes. My only complaint was that the shoes were on sale when I exchanged them and I did not (as far as I know) get the sale price. At any rate, I was happy with the ease of the exchange and love the shoes! I will definitely be a returning customer.
I needed a water repellent shoe to use when walking the dogs or it is rainy and am out and about. I just got these and I LOVE them. I use an insole in them and they fit perfectly. They could not be any more comfortable! They look terrific and passed the wet test this morning when I had to take the dogs out. They also provide a stable solid platform for my feet to function in. At my age a lot of people fall me included so stability is very important. They hit a home run with this one!